When data is coming on Kafka, not showing on the UI
First to check if the data is coming on cce-events and seceon-events or not, to check follow the below step.
Login on APE server with seceon user
Go inside the kafka container:
otmdoc -s sape-kafka-1
3. Run the below cmd to check if data is coming to cce-events and seceon-events.
./kafka-con.sh cce-events | grep ABC1234 (ABC1234 is the example of tenant ID)
4. If data is coming to cce-events and not showing on UI then restart the sape-event-processor by runinng the below cmd:
otmdoc -r sape-event-processor
5. If data is coming to seceon-events and not showing on UI, to check that run the cmd:
./kafka-con.sh seceon-events | grep ABC1234
6. If data is coming on this topic then check the disk of the server.
df -h
7. If disk get filled up then we have to free up the space and ask one to increase the disk size.
Cannot GET nextgen/v1 Error
After the installation of APE when we login to UI in order to apply the license, we may face this type of error.
To fix this follow the below steps.
Login on APE server using seceon user
Run the command: otmdoc -o ller-2
3. Run the command: otmdoc -s ller-2
4. Then run the command: otmdoc -l ller-2
5. If you are getting the error showed in above screenshot(img4) then run the command: otmdoc -r ller-2
6. Then again run the command: otmdoc -o ller-2
7. Then run the command: python create-service-route-ape.py
8. Exit from the directory and come to the path /home/seceon and ask customer to open UI in fresh tab with putting https://10.0.0.1 (APE IP)
When Kernel Message flooded on the console
Login as root on server (APE, CCE)
Run the command dmesg -n 1
Again run the command vi/etc/sysctl.conf and hit enter
Add the file to the end of line kernel.printk = 3 4 1 3
To save the file, run the command esc:wq! and to exit, run the command esc:q! to exit the file.
sysctl -w kernel.printk="3 4 1 3"
You can verify it by using command sysctl kernel.printk
APE Reprovisioning
Conditions when we need to Reprovision the APE
During the APE reprovision, it is commanded to have LTS (or both LTS and CCE) on the same machine, in that case, we need to reprovision the APE, while reprovisioning the APE server will ask like:
APE-CCE co-exists: yes (if cce is on the same machine as well)
APE –LTS co-exists: yes (Always)
2. If someone increases the HW resources of the APE server.
3. If someone change the timezone of APE server
To reprovision the APE follow the below document.
/wiki/spaces/PP/pages/646447135
How to check license validity from APE server
Login on APE server with seceon user.
Run the below cmd to check the license details.
curl -XGET localhost:8080/license
How to change access port for UI
After APE upgradation, We do the following process of port forwarding so that we can access the UI using the port with pubic IP of APE.
Go inside the APE package as :
cd <ape package>
2. Then go to the "kong" folder as:
cd provisioning/playbook/kong/
3. Change the port in "kong_var.yml" file as:
vi kong_var.yml
Before changes:
After changes:
4. Then run the below command from the playbook folder:
ansible-playbook kong/deploy-kong.yml --extra-vars "@system-config.yml"
5. Verify it by running this command : docker ps | grep kong
Error while wrong server setup is done
Following is the error we receive when the server setup is not done properly, to fix this we need to do the server setup again accurately.
Command to do the server setup: curl https://si.seceon.com:8444/repos/env/seceon-env-setup.txt --output ./seceon-env-setup.sh -k && bash ./seceon-env-setup.sh
